If you are not satisfied with the services provided by Swiss Certification Services, you can trigger the complaint process.
Complaints are handled according to the internal procedure SOP-501 – Complaint Handling, as follow:
- Acknowledgement
- Collecting informations
- Assessment of informations
- Definition of corrective actions
- Deciding if the complaint must be made public
Appeal
If you disagree with the certification decision of Swiss Certification Services, you have 15 days to trigger the appel process.
Appeals are handled according to the internal procedure SOP-601 – Appeals Handling, as follow:
- Acknowledgement
- Collecting informations
- Assessment of informations
- Definition the most suitable action